After carrying out the development
of a major retail middleware suite,
staff from Seismic Technology Limited were required to back up the
customer's second and third line support staff.
Our low level knowledge of the way the new product set bolted together
was used to map problems to specific suppliers and provide them with
the information required to progress these problems.
We were also involved in providing diagnostic flowcharts for the customer's
technical and support staff, and wrote several tools to allow them
to solve enterprise-scale problems more easily. |
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