This guarantee is one we make to everybody we come into contact with.
We have a number of clients willing to speak for us if you need proof
that this is the way we work ...
We will always be honest and up front
If we don't know how to do a job, we will say so. If we know
of a company better suited to help you, we will happily put you in
touch with them.
We don't want disappointed and unhappy customers.
100% satisfaction guaranteed
If you are not happy with the work that we perform (and we have not
been in this situation once since starting in 1996), we will work
on the project free of charge until you are happy.
We reserve the right to give you a full refund in the unlikely event
that we can not satisfy you.
We will set deadlines, and stick to them
If we give you a delivery date for a project, this is when it will
be done (if not earlier). For longer projects, you will be given
a development schedule with identifiable milestones.
There will be no hidden costs or extras
We will generally tell you what a job will cost before we start work,
and this is exactly what you will pay.
Some jobs are extremely difficult to cost ... in this situation, we
will carry out an evaluation of the project for a fixed price before
going any further.