|A major UK retail chain changed
the systems in every one of its 1500+ stores. The entire infrastructure
was updated in each one. This included the network, back office systems
and all tills.
Staff from Seismic Technology were asked to build and manage a 'Technical
Installation Team' to help roll out the new infrastructure.
This team interfaced with regional installation managers, engineers
and suppliers to resolve any hardware or software problems which could
prevent newly installed branches or training centres from going live.
It was also effectively the second line support function for branches
training on the newly installed systems. We built this team and all
of its procedures from scratch, managing it through the first 300
installations before handing over to the customer's own personnel.