Case Study
Retail Support
Backing up second and third line support and building tooling for enterprise-scale issues.
After carrying out the development of a major retail middleware suite, staff from Seismic Technology Limited were required to back up the customer's second and third line support staff.
Our low level knowledge of the way the new product set bolted together was used to map problems to specific suppliers and provide them with the information required to progress these problems.
We were also involved in providing diagnostic flowcharts for the customer's technical and support staff, and wrote several tools to allow them to solve enterprise-scale problems more easily.